Any information you share with us during our business relationship is kept private.
Types of personal information we may collect
Ordering products and services – When you order products and /or services from us, you provide us with name, address, phone number, email address and in some cases, credit card information. You authorize us to store these items, including credit card and billing information. If purchases are made using a payment plan, you may authorize us to store your credit card information. We maintain the data you provide us in a secure database.
Using information we collect
It is our promise at FinnlyTech to provide you with the best possible experience when conducting business with us. In order for us to accomplish that goal, we use the information we collect to:
· Process and track orders
· Deliver the products and services requested
· Contact you if required
· Reach out to inform you of relevant product/service offerings.
· Create effective communication templates
· Provide information about any product releases/enhancements or support issues you need to be aware of
· Maintain industry leading customer service
As with many other websites, we collect and use the data contained in log files comprised only of basic service interaction/page downloads and/or errors. We use web sessions for the temporary storage of basic information to help display the appropriate content on the page to you. Cookies are unique identifiers that we transfer to your device to enable our systems and business partners to recognize your device and to provide features such as personalized advertisements on other websites based on your interaction with FinnlyTech product software sites. These cookies do not collect personal information such as your name, email address, postal address or telephone number
FinnlyTech Business Partners
In order to supply, ship and track certain products, we make name and address information available to our hardware and software business partners. We only provide these entities with the information necessary to perform their duties and deliver the products/services you requested. We do not authorize these business partners to use your personal information for any other purpose. Except as stated above, neither your name or anything about you is sold or shared with any non-affiliated company
Links to other sites
Occasionally, we provide links on our websites to other sites we think you will find useful in your business. These sites operate independently of FinnlyTech and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any
When you supply us with your email address, we may send you emails to process order or deliver responses to your specific requests.
Cloud Based Services, Data Retention and Security
It is our intent to protect our customers from loss, misuse or alteration of information we collect. We use many leading edge technologies to ensure we protect our customers data.
For example, we store the personal information we collect on computer systems with limited access, which are located in controlled facilities. When we transmit highly confidential information (such as a credit card number or password) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
We permanently delete all personal information obtained in the course of delivery of products and services to you through the FinnlyConnect Software Cloud website when you no longer subscribe to those products or services, after 90 days or immediately upon your request. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities. When you make a purchase on our website, your transactional information is transmitted in a safe, encrypted format
Privacy of Children
Our website is not intended for use by children under the age of 13 and we do not willingly collect personal information from children under the age of 13. If a child does provide our website with personally identifiable information, we ask for a parent or guardian to call 800-851-0342 and we will delete the information about children from our database.
How we collect and Use Personal Data
We collect data as described in the “Types of Personal Information we may Collect” section above. We collect data when you submit it to us on our website or through other forms and when you make purchases (including subscriptions), renew your software license, and when we activate our software for you or service your account. We also use third parties to provide customer analytics on our site. In the future, we may also use third parties for our own advertising purposes to retarget ads to our site visitors.
How we Disclose Personal Data
Our disclosure is limited to circumstances where we are permitted to do so under applicable national data protection laws and regulations. We share data with companies as necessary to obtain CRM and cloud services and for order fulfillment.
Legal Basis for Processing
We collect and process your personal data for a variety of different purposes which are set out in further detail in this section.
In some cases. We will ask for your consent so that we may process your personal data. In certain circumstances, applicable data protection laws allow us to process your personal data without needing to obtain your consent.
Processing Personal Data Where Consent is Not Required
· For the performance of a contract – To perform our contractual obligations to you, including our fulfilling orders or purchases you have made, contacting you in relation to any issues with your order or use of our Services, in relation to the provision of our Services, or where we need to provide your Personal Data to our service providers related to the provision of the Services, including for license activation and management.
· To comply with legal obligations – To comply with laws, regulators, court orders or other legal obligations, or pursuant to the legal process
· Legitimate Interests - In order to operate our business and provide our Services (other than in performing our contractual obligations to you) for our “legitimate interests” and for the purposes of applicable law, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data. Legitimate interests may include
o To communicate with you regarding the Services and to address and respond to your requests, inquiries or complaints
o For direct marketing purposes
o To send you surveys to evaluate our Services
o To assist in the investigation of suspected illegal or wrongful activity, and to protect and defend our rights and property, or the rights or safety of third parties
o To develop, provide and improve our Services
Consent For Processing
In cases where we are not already authorized to process your Personal Data under applicable law, we may ask your permission to process your Personal Data, which may include:
· Marketing - We may ask for your consent for our partners or vendors to contact you by telephone, SMS, post and/or email about other offers, products, promotions, developments or Services which we think may be of interest to you and for other marketing purposes. For our own marketing, we will contact you about our Services when you voluntarily provide us your information on our website.
Withdrawing Your Consent
Where consent is the basis of processing, you may at any time withdraw the consent you provide for the processing of your Personal Data by contacting us at email@example.com , provided that we are not required by applicable law to retain such information.
If you want to top receiving future marketing materials, you can do so by clicking the “unsubscribe” link included in the email.
Data Subject Rights
You have the right in certain circumstances to request confirmation from us as to whether or not we are processing your Personal Data. Where we are processing your Personal Data, you also have the right to request access to, modification of, or deletion of such Personal Data. You also have the right in certain circumstances to receive the Personal Data concerning you that you provided to us, to restrict processing of your Personal Data, or to transmit such data to another controller.
As permitted by law, certain data elements may not be subject to access, modification, portability, restriction and/or deletion. In addition, where permissible, we may charge for this service. We will respond to reasonable requests as soon as possible and as required by law.
We will retain your Personal Data for as long as you maintain an account or subscription agreement or as otherwise necessary to provide you the Services. We will also retain your Personal Data as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
For questions, comments or assistance, we invite you to contact us at 800-851-0342 or via email at firstname.lastname@example.org